TradEase 桌面工作台 · Windows & macOS TradEase desktop workspace · Windows & macOS

把 WhatsApp 客服，
变成一套可运营的增长系统。 Turn WhatsApp support
into an operating system for growth.

多账号、跨语言、AI 起草、语音通话与客户跟进，不再散落于不同工具。易贸服把一线沟通与管理中台连成一条清晰、可控、可复盘的工作流。 Unify multi-account inboxes, live translation, AI-assisted replies, voice calls and customer follow-up—then connect every conversation to a governed operations console.

免费下载客户端Download the app 进入商户中台Open merchant console
会话凭据保留本地Sessions stay local 云端链路加密Encrypted cloud link 原生 1:1 语音Native 1:1 voice
多账号统一收件箱Unified multi-account inbox 实时双向翻译Live two-way translation AI + 知识库起草AI + knowledge drafting 1:1 语音通话Native 1:1 voice 客户身份智能合并Smart customer identity 隐私脱敏与质检Privacy masking & QA

不是更多工具，而是更少切换Less switching. More momentum.

一个窗口，接住客户旅程的每一步。One window for every step of the customer journey.

从扫码上号、筛选未读，到翻译、通话、成交与复盘，客服不需要离开当前会话。From account onboarding and unread triage to translation, calling, conversion and review—agents never lose the conversation context.

接入Connect

扫码或批量导入账号，统一配置代理、分组与翻译模板。Scan or batch-import accounts, then assign proxy, group and translation policies in one flow.

分流Triage

按账号、未读、群聊与跟进状态筛选，让下一件该做的事自然浮现。Filter by account, unread, group and follow-up status so the next action is always obvious.

沟通Engage

原文与译文同屏，AI 结合知识库起草；需要时直接发起语音通话。Keep original and translated text together, draft with grounded AI, or move directly into voice.

复盘Improve

聊天记录、敏感词命中、客户状态与团队数据回到中台，形成运营闭环。Send records, QA alerts, customer states and team signals back to the console for continuous improvement.

核心能力Core capabilities

快，是因为每一步都在上下文里。Fast, because every action stays in context.

易贸服不是在 WhatsApp 外面再套一层后台，而是围绕一线客服的真实动作重新组织信息、工具与权限。TradEase is not another dashboard around WhatsApp. It reorganizes information, tools and controls around what frontline teams actually do.

01

多账号，仍然像一个收件箱。Many accounts. One calm inbox.

跨账号聚合会话、统一搜索、未读与群聊筛选；账号分组、批量上线和资料更新也在同一工作台完成。Aggregate conversations, search across accounts, filter unread and group chats, then manage account groups and profile updates without leaving the workspace.

02

翻译不是弹窗，是对话本身。Translation that feels native to the thread.

收发双向自动翻译，原文始终可见；模板统一控制语言、引擎与失败策略。Translate both directions while preserving originals. Templates govern language, engine and fallback behavior.

03

消息说不清，直接打过去。When text is not enough, call.

会话窗口内发起 WhatsApp 1:1 语音，来电、接听、静音、计时与通话记录完整衔接。Start native 1:1 WhatsApp voice from the thread, with incoming calls, mute controls, duration and call history connected.

04

AI 会起草，更知道为什么这样回答。AI drafts with the right context behind it.

把聊天消息、客服指令、品牌人设与知识库一起交给 AI，生成可编辑、可直接采用的回复，而不是脱离上下文的答案。Combine conversation context, agent intent, brand persona and knowledge documents to produce editable, grounded replies—not generic answers.

05

一个客户，不再散落成多个身份。One customer, not a trail of device identities.

安全合并 LID、号码与多设备身份，保留备注、昵称和头像；支持单点或批量更新资料。Safely reconcile LID, phone and device identities while preserving names, notes and avatars—with individual or batch profile refresh.

06

熟练客服，几乎不需要离开键盘。Built for agents who live on the keyboard.

全局快捷键、快捷回复、右键动作、原生未读入口与会话工具栏，把高频操作压缩成一次按键。Global shortcuts, quick replies, contextual actions, native unread access and a focused tool rail compress repetitive work into a keystroke.

一线效率 × 管理可见性Frontline speed × operational visibility

客服专注于客户，管理者看见全局。Agents stay with customers. Leaders see the whole system.

桌面工作台与商户中台各司其职，通过加密链路实时同步配置、记录与运营信号。The desktop workspace and merchant console each do one job well, sharing policies, records and operational signals over an encrypted link.

DESKTOP WORKSPACE

客服工作台Agent workspace

LOCAL
  • 统一会话与账号Unified conversations & accounts本地连接 WhatsApp socketLocal WhatsApp socket ownership
  • AI、翻译与知识工具AI, translation & knowledge tools在当前会话内完成Available inside the active thread
  • 语音与客户动作Voice & customer actions通话、跟进、静音、限时消息Calls, follow-up, mute and disappearing messages
MERCHANT CONSOLE

运营中台Operations console

CLOUD
  • 看板、记录与客户管理Dashboards, records & customers跨账号观察团队服务状态See service quality across accounts
  • 会话质检与敏感词策略Conversation QA & sensitive policies命中后实时下发脱敏指令Push masking policy in real time
  • 模板、席位与权限Templates, seats & controls统一管理客服协作标准Govern how the team works

隐私脱敏Privacy masking

联系方式与命中内容以细腻粒子遮罩呈现；低性能设备可切换静态模式。Contact details and flagged content use an elegant particle veil, with a static mode for lower-powered devices.

+1 202 555 9008

会话质检Conversation QA

敏感词、撤回异常与关键动作形成告警记录，便于管理者定位并闭环处理。Turn sensitive terms, unusual revokes and key events into actionable alerts for review and resolution.

敏感词命中Sensitive term已实时脱敏Masked in real time

运营分析Operations analytics

把账号、消息、客服、词元与任务数据组织成可理解的业务信号。Transform account, message, agent, token and task activity into clear operational signals.

安全不是一个开关Security is not a checkbox

从会话凭据到管理权限，每一层都有边界。Clear boundaries from session credentials to management controls.

WhatsApp 账号连接由桌面主进程统一持有，凭据不交给浏览器或独立媒体进程；云端只承担授权、配置、运营与审计能力。The desktop main process exclusively owns WhatsApp sessions. Credentials are never handed to the browser UI or media sidecars, while the cloud handles authorization, policy, operations and audit.

账号凭据本地加密存储Encrypted local credential storage Agent 与中台链路端到端加密Encrypted Agent-to-console transport 严格租户隔离与角色权限Tenant isolation and role-based access 敏感配置与日志分层保护Layered protection for secrets and logs

随团队一起成长Designed to scale with you

从第一个账号，到完整的全球客服团队。From the first account to a global service operation.

所有版本均包含桌面工作台与商户中台；端口和席位可按需加购。Every plan includes the desktop workspace and merchant console. Add accounts and seats as your team grows.

START

普通版Essential

适合建立标准客服流程的小团队For small teams building a repeatable workflow

10个 WA 端口WA accounts＋3个客服席位agent seats
  • 多账号聚合与客户管理Unified inbox & contacts
  • 实时翻译与模板Live translation & templates
  • 聊天记录与基础统计Conversation records & core analytics
  • 词元倍率 1.0×Token multiplier 1.0×
联系商务Talk to sales
推荐Recommended
GROW

高级版Advanced

为持续增长的跨境团队提供智能与治理Intelligence and governance for growing teams

20个 WA 端口WA accounts＋5个客服席位agent seats
  • 包含普通版全部能力Everything in Essential
  • AI 小助手与知识库AI assistant & knowledge base
  • 隐私脱敏工作模式Privacy masking mode
  • 词元倍率 0.8×Token multiplier 0.8×
获取专属方案Get a tailored plan
SCALE

黑金版Black Gold

面向规模化运营与深度业务集成For scaled operations and deeper integrations

30个 WA 端口WA accounts＋10个客服席位agent seats
  • 包含高级版全部能力Everything in Advanced
  • 收发翻译引擎独立配置Separate inbound/outbound engines
  • 第三方支付工作流Third-party payment workflow
  • 词元倍率 0.7×Token multiplier 0.7×
预约演示Book a demo

具体功能开放范围以商户配置为准；语音能力当前聚焦 1:1 语音与音频电呼。Feature availability follows your merchant configuration. Voice currently focuses on 1:1 calls and audio outreach.

FAQ

开始之前，
你可能还想知道。Before you start,
a few useful answers.

还有其他问题？欢迎联系我们了解接入与迁移方案。Have another question? Talk to us about onboarding and migration.

联系易贸服Contact TradEase
易贸服如何连接 WhatsApp？How does TradEase connect to WhatsApp?

客服端通过扫码或凭据包在本机建立连接。WhatsApp socket 与账号会话由桌面主进程统一管理，不会让多个进程同时操作同一份 session。Accounts connect locally through QR login or an authorized credential package. The desktop main process exclusively owns each WhatsApp socket and session.

支持哪些系统？数据会跟着安装包被删除吗？Which systems are supported, and will updates remove my data?

支持 Windows 与 macOS。账号凭据、数据库、媒体与日志存放在独立用户数据目录，覆盖安装或自动更新不会删除业务数据。TradEase supports Windows and macOS. Credentials, databases, media and logs live in a separate user-data directory and are preserved across updates or reinstallations.

翻译与 AI 如何计费？How are translation and AI usage billed?

翻译和 AI 按实际词元消耗计费，并根据版本应用倍率。商户也可接入自己的兼容 API Key；具体策略与可用模型在中台统一配置。Translation and AI are metered by actual token usage with plan-based multipliers. Merchants may also connect compatible API keys and govern models centrally.

语音能力目前支持到什么范围？What does voice support today?

当前正式范围为 WhatsApp 1:1 语音呼入、呼出与音频电呼，并提供铃声、麦克风、通话状态和会话内通话记录。视频、群通话与屏幕共享属于后续规划。The current scope covers inbound and outbound WhatsApp 1:1 voice plus audio outreach, with ringing, microphone controls, live status and in-thread history. Video, group calls and screen sharing remain future work.

团队如何管理敏感客户信息？How can teams protect sensitive customer information?

高级版及以上可启用全局隐私脱敏；会话质检还可根据敏感词命中，向工作台实时下发带消息 ID 的脱敏指令。权限、租户数据和云端链路也分别隔离保护。Advanced plans can enable workspace-wide privacy masking. QA policies can also push message-specific masking instructions in real time, while access, tenant data and cloud transport remain separately protected.

现在，把工作流收回来。Bring the workflow back into focus.

下一次客户消息，
从易贸服开始。Your next customer message
starts in TradEase.

选择你的系统下载客户端。已开通商户可直接使用客服账号登录。Choose your platform. Existing merchants can sign in with their agent account immediately.

macOS下载通用版Download universalApple Silicon + Intel
Windows下载安装程序Download installerWindows 10 / 11 · x64

需要演示、迁移或专属方案？Need a demo, migration or tailored plan?

联系我们Talk to us